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Business Solutions Analyst

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Provide application management and support in designing and implementing processes and systems that support the application portfolio of Floyd’s 99. Ownership of systems, including POS, CRM, ERP, labor, and data analytics systems. Responsible for managing vendor relationships and assisting in the development of road map for business applications as they align to the growing needs of Floyd’s 99. Provide practical, consistent, proactive support and direction to home office and field operations teams. This role will be a blend of strategic leadership, vendor management, application management, project management and hands on application level support.

JOB REQUIREMENTS

Job Tasks and Responsibilities

  • Facilitate the discovery, delivery and integration of the POS and other applications to ensure effectiveness in the barbershops. This includes leading the strategy for future application of POS.
  • Responsible for successful relationships and governance of 3rd party providers.
  • Manage the planning, roll-out for the strategic initiatives of the specific business applications to ensure increased efficiency in Shop Operations and at the Home Office.
  • Manage project milestones, timelines, and stakeholders as needed for system related implementations.
  • Assist in implementing established framework for project management and execution.
  • Assist IT Director in establishing TCO, ROI and EVA of current and future software investments.
  • Assist IT Director in development of product roadmap for critical business applications and align to business requirements.
  • Identify gaps in currently application portfolio as well as overlap.
  • Assist in establishing an IT and data governance process as it relates to maintaining existing and investing in future systems.
  • Responsible for identifying new training opportunities as related to end user engagement with given application and collaborating with operations team on developing, facilitating and implementing process changes and/or system upgrades to the front desk.
  • Document and assist in troubleshooting system integration issues that arise with internal or external systems.
  • Analyze findings on company data and develop solutions for new ways for Floyd’s to maximize its current IT investments on leveraging existing data to drive business decisions.
  • Provide 2nd level support and training as related to the application portfolio to the Floyd’s 99 Tech Team and help desk. Escalate to outside vendors as needed.
  • Other tasks as assigned.

 

Requirements

 

  • Minimum of 8 years relevant work experience.
  • Experience with POS system implementation and administration preferred.
  • Knowledge of system integration and application architecture.
  • General understanding of relational database management systems preferred.
  • Knowledge of industry standard project management principals and frameworks.
  • Fluency in Microsoft Outlook, Word, Excel, and PowerPoint. 
  • Ability to multi-task and meet stated goals and tasks on time.
  • Results oriented and able to work both independently and with multi-functional teams.
  • Organized, able to prioritize, attention to detail and accuracy, confidentiality and sound judgment.
  • Consistently demonstrate and maintain an attitude of enthusiasm and willingness to cooperate and work well with others.
  • Excellent communication skills.
  • Strong, hands on management style with the ability to lead, develop and provide guidance to direct reports.
  • Knowledge of cloud platforms a plus.
  • Knowledge of Microsoft Great Plains a plus.
  • Willingness to be hands on in application support when required.
  • BS in Computer Science or related field preferred.

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