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Shop Manager

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Position Summary: The Shop Manager is responsible for creating an environment that maintains and exceeds Floyd’s 99 service standards in Client service, Client retention, technical proficiency, professional hair care recommendations and in-shop safety standards. The Shop Manager is the primary contact for all shop personnel.

JOB REQUIREMENTS

Responsibilities:

  • Promote and maintain Floyd’s 99 culture and core values.
  • Meet or exceed shop financial metrics with a full understanding of shop revenue, average ticket, Client headcount and retention, labor and cost control, retail sales, and Employee retention.
  • Responsible for performing hair services on Clients if a licensed Stylist or Barber.
  • Maintain a flexible, District Manager–approved working schedule.
  • Ensure proper coverage of all positions during all hours of operation.
  • Effectively communicate with various people and departments within the organization.
  • Effectively manage and resolve Client service issues within a timely manner.
  • Execute tasks and follow through to completion meeting all deadlines as defined by a District or Regional Manager.
  • Responsible for the management of Floyd’s 99 Shop Employees in recruitment, training, product knowledge, skills development, job performance, and recognition.
  • Conduct regularly schedule performance reviews with Employees, provide timely and accurate feedback, and consistently hold Employees accountable for performance.
  • Meet with Employees routinely to discuss performance and development goals.
  • Communicate and hold Employees accountable for Floyd’s 99 policies and procedures.
  • Responsible for following all local and federal guidelines in acquiring and maintaining Employee files to include I-9’s and Cosmetology Licenses.
  • Attend monthly Manager meetings and facilitate monthly shop meetings, communicating new or updated company and/or district initiatives to Employees.
  • Conduct and assist District Manager with quarterly brand equity and file compliance audits.
  • Ensure professional and retail inventory is replenished timely and within budget.
  • Maintain & safeguard inventory & other company assets (i.e. cash, shop equipment, etc.)
  • Ensure proper cash handling.
  • Educate and encourage Employees to consistently recommend and upsell retail products and add-on services.
  • Conduct technical and non-technical interviews using Floyd’s 99 tools and systems.
  • Communicate to both technical and non-technical Employees about internal and external education.
  • Conduct in-shop safety audits, communicate safety initiatives in monthly shop meetings, and follow all safety guidelines specific to the industry.
  • Ensure the shop and all Employees are following and in compliance with all Cosmetology and Barbering rules and regulations as defined by the state board.
  • Ensure the accurate recording and reporting of all Employee hours within the shop, including shop management personnel and hourly/commissioned Employees.  This includes any out-of-shop hours worked by shop management.
  • Ensure compliance with and hold Employees accountable for all state-specific scheduling, meal break, and rest break processes.

 

Requirements:

  • Minimum of one year of relevant work experience or equivalent combination of education and relevant work experience.
  • Minimum of six months of management experience preferred OR graduate from Floyd’s 99 Manager-in-Training program.
  • Cosmetology school graduate if a Stylist or Barber.
  • Active Cosmetology or Barbering license if an actively practicing Stylist or Barber.
  • Exceptional verbal and written communication skills.
  • Ability to work in a fast-paced environment.

Ability to build and maintain a strong and productive team environment. 

Assistant Shop Manager

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The Assistant Shop Manager is responsible for assisting the Shop Manager in most of the day to day operating tasks, while helping to create an environment that maintains and exceeds Floyd’s 99 service standards in Client service, Client retention, Employee technical proficiency, professional hair care recommendations, and in-shop safety standards.

JOB REQUIREMENTS

The Assistant Shop Manager will support the Shop Manager in the following areas:

  • Act as the Manager on Duty (MOD) when Shop Manager is not present.
  • Demonstrate high standards of Client service and brand image.
  • Educate Employees and encourage upselling of services and retail.
  • Scheduling
  • Interviewing, hiring, and orientation process.
  • Communication of company updates including service and sales promotions, education and marketing events, and operational initiatives in monthly shop meetings.
  • Month End, Inventory and Purchase Order management.
  • Attend at least one management meeting per quarter.
  • Preparation for quarterly compliance audits.
  • Have knowledge of state Barbering and Cosmetology rules and regulations.  Enforce and hold Employees accountable for complying.
  • Maintain safety, follow and enforce all policies and procedures of Floyd’s 99.
  • Other duties as assigned by Shop Manager.

Requirements:

  • 2 or more years of relevant work experience in management.
  • Active Cosmetology or Barber license.
  • Exceptional written and oral communication skills.
  • Ability to work a flexible schedule.
  • Ability to multitask in a fast-paced environment.

Ability to build and promote a culture of service and teamwork.

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